Clipboard

Clipboard

Customer Success Manager

Remote (Canada) · Exec

Sponsorship not specifiedDetected 98 days ago
Customer SuccessAvidLeadershipCommunicationAdaptability

About the role

  • An indispensable component of Clipboard's marketplace is its healthcare facility customers.
  • The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility.
  • Your week will be balanced between high-touch customer engagement and internal account strategy, with a laser focus on Net Revenue Retention (NRR).

Responsibilities

  • Manage & Grow Your Portfolio: Own a book of business with full accountability for Net Revenue Retention (NRR). Identify churn risks, mitigate issues, and proactively uncover opportunities for commercial expansion.
  • Drive Executive Value: Establish trust with both clinical and non-clinical executives. Lead Quarterly Business Reviews (QBRs) and strategic meetings to demonstrate value, align on business goals, and negotiate mutually beneficial outcomes.
  • Cross-Functional Advocacy: Partner with Product, Legal, and Strategy Operations to represent the voice of the customer, driving product improvements and internal initiatives that optimize the client experience.
  • Build and maintain detailed account plans.
  • Strategic Account Planning: Build and maintain detailed account plans.

Requirements

  • Bachelor's Degree
  • Excellent verbal and written communication skills
  • Willingness to try / lack of fear
  • Benefits:
  • Do great work that matters for customers who could really use your help
  • Competitive pay
  • Unlimited PTO
  • Fully Remote
  • The range provided is Clipboard's reasonable estimate of the salary for this role. The actual amount may differ based on factors such as experience, knowledge, skills, abilities, and location. This role may also be eligible for discretionary bonuses and/or equity compensation.
  • Quick Note on Scammers:
  • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Nice to have

  • Relationship management experience not required but strongly preferred

Compensation

  • The range provided is Clipboard's reasonable estimate of the salary for this role.

Benefits

  • This role may also be eligible for discretionary bonuses and/or equity compensation.
  • We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers.
  • Forecast performance accurately and provide regular insights to internal leadership regarding pipeline health and account stability.

Company info

  • Our mission is to uplift as many communities as possible.
  • Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022.
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This listing is sourced directly from Clipboard's careers page and normalized into a canonical job model.