Fox
Desktop & Client Service Specialist
USA - CA - San Francisco - 201 Third Street · Full-time
Sponsorship not specified$32k-$46kDetected 5 days ago
JiraProcurementOnboardingCustomer SupportZendeskTCP/IPDNSVPNCommunicationCollaborationOrganizational SkillsCompTIA
About the role
- Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.
- Fox is looking for a Desktop & Client Service Specialist to join our Enterprise Technology organization.
- Troubleshoot identity, email, and SaaS application issues across Okta, Gmail, Zoom, and Google Workspace.
Responsibilities
- Serve as a key point of contact for IT support via the ticketing system, Slack, and walk-ups, actively monitoring the help queue and support channels, triaging and logging incoming requests, resolving technology issues with thorough documentation, maintaining SLA targets, and flagging potential breaches early.
- Maintain clear and consistent communication with employees, stakeholders, and internal technology teams by setting expectations, providing timely updates, documenting next steps, and ensuring smooth handoffs through resolution.
- Provision, deploy, and support employee devices using zero-touch workflows, including Jamf, while assisting with hardware refreshes, upgrades, and device returns.
- Perform admin-level tasks, including Okta group membership management, Google Workspace user and group administration, access provisioning and deprovisioning, and escalation of complex configuration or permissions issues.
- Partner with HR, Workplace, Networking, and other internal teams to keep day-to-day operations running smoothly and contribute to larger projects as needed.
- Manage the full employee technology lifecycle from day one through offboarding, including new hire account setup and equipment handoff, mid-lifecycle access changes, offboarding asset returns, and account deprovisioning across Okta and Google Workspace.
- Perform daily conference room readiness checks, support day-to-day meetings by troubleshooting Neat devices, video conferencing equipment, and other collaboration technology, and assist with setup and teardown for all-hands, tech talks, and other internal events.
- Proactively identify recurring issues, support gaps, and opportunities for improvement, then contribute to the team's knowledge base by documenting solutions, troubleshooting steps, and support procedures.
- Working knowledge of Windows 10/11 for cross-platform support.
Requirements
- 2-3 years of experience in a corporate helpdesk, desktop support, or IT support environment.
- Deep hands-on proficiency with macOS in a corporate environment
- Ticketing system proficiency, such as ServiceNow, Jira, Zendesk, or equivalent, with a solid understanding of ticket documentation, SLA management, and escalation paths.
- Working knowledge of Google Workspace and Slack, with some familiarity with Okta, Office 365, and Zoom Admin.
- Customer-first mindset with clear written and verbal communication skills, including the ability to stay calm and methodical under pressure.
- Selected candidate must be able to reliably meet this requirement.
- Ability to lift and transport equipment, including computers, peripherals, and monitors.
Skills
- Exposure to UEM/endpoint management tools, including Jamf MDM and zero-touch provisioning.
- Strong organizational skills, including asset tracking, inventory accuracy, and attention to detail.
- AV/conferencing system experience, including Zoom Rooms, Google Meet, Neat, Extron, or similar tools.
Compensation
- $32k-$46k
Benefits
- View more detail about FOX Benefits.
This listing is sourced directly from Fox's careers page and normalized into a canonical job model.