Tufts University
Student Services Representative
Medford, Massachusetts · Staff+
Sponsorship not specifiedDetected 36 days ago
Customer SupportCommunicationTime ManagementMicrosoft Office
About the role
- Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts.
Responsibilities
- The Student Services Representative provides support to other student facing offices and operations when appropriate.
- Utilize university systems and websites to streamline, support, and enhance communications.
- Strive to provide best in class support and customer service to the Tufts community and constituents.
- Provide training and support to colleagues.
- Support and contribute to an equitable and inclusive work environment where cultural diversity is celebrated and valued, echoed in the service provided to students, faculty, staff, parents, and alumni.
Requirements
- Knowledge and experience typically acquired by:
- Bachelor's Degree
- Ability to use all aspects of Microsoft Office and Zoom
- Ability to learn aspects of the Student Information Systems, Powerfaids and Transact systems that will assist in timely response
- Ability to use good judgment and discretion in handling sensitive issues
- Demonstrated ability to multi-task and not be hindered by frequent interruptions
Nice to have
- Special Work Schedule
- Special Work Schedule Requirements:
- May require extended hours during high volume times during the academic year.
Compensation
- Salary is based on related experience, expertise, and internal equity
- generally, new hires can expect pay between the minimum and midpoint of the range.
Company info
- The Student Services Representative is the first point of contact for the Office of the Registrar, Financial Aid, the Bursar for the schools of Arts, Sciences and Engineering, University College, and financial services for the Fletcher School.
- Ensure positive interactions with customers when following up on inquiries and paperwork.
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This listing is sourced directly from Tufts University's careers page and normalized into a canonical job model.