Concentrix

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

USA, OH, Work-at-Home · Senior · Full-time

Sponsorship not specified$132k-$165kDetected 2 days ago

SalesforceCRMOnboardingCustomer SuccessResearchLeadershipCommunicationCollaborationProblem Solving

About the role

This role is responsible for driving customer satisfaction, retention, and growth by ensuring clients realize maximum value from EMS solutions.
The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven track record in customer success and account management.

Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
Drive customer onboarding, adoption, and engagement of energy management solutions and services.
Develop and execute customer success plans aligned with client business objectives and sustainability goals.
Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
Lead business reviews (QBRs) and executive-level presentations.
The intelligent transformation partner.

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
English (Required)
Bachelor's degree in business,
7+ years of experience in Customer Success, or Client Services.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.
Demonstrated ability to manage enterprise-level client relationships.
Strong analytical skills with the ability to interpret energy data and performance metrics.
Excellent communication and presentation skills, with experience engaging senior stakeholders.
Proven track record of driving customer retention, satisfaction, and revenue growth.
Preferred Skills
Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
Experience with CRM tools (e.g., Salesforce) and customer success platforms.
Ability to operate in a fast-paced, cross-functional environment.
Key Competencies

The base salary for this position is $131,699- $164,635 plus incentives that align with individual and company performance.

available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
Competitive compensation and benefits package
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

We are seeking an experienced and customer-focused Senior Customer Success Manager (CSM) to lead strategic client relationships within our Energy Management Services (EMS) portfolio.
Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
Career advancement opportunities
We are currently seeking to fill this role with an individual who can start as soon as possible.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.
If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.
Requests may be made by contacting app.acco@concentrix.com.
All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.