Zenlayer
Network Support Engineer
Diamond Bar, California
Sponsorship not specifiedDetected 44 days ago
Customer SupportTCP/IPFirewallCiscoResearchCommunicationMicrosoft Office
About the role
- In this role, you will be on the front lines of supporting Zenlayer's global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.
- This position is based out of our Diamond Bar office and follows a hybrid work schedule.
Responsibilities
- Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
- Configure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services
- Maintain the integrity, reliability, and performance of Zenlayer's global network
- Create, update, and improve network support documentation, procedures, and operational processes
- Participate in on call rotations and provide after-hours and weekend support as needed
- Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
- Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team.
Requirements
- Minimum 3 years of hands-on networking experience
- Strong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls
- Experience working with Juniper EX, Centec, and Cisco switches
- Excellent customer service skills with the ability to communicate technical concepts clearly and professionally
- Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
- Working knowledge of Microsoft Office Suite
- Mandarin bilingual proficiency is required
Nice to have
- Familiarity with SDN technologies (e.g., OpenFlow) is a plus
Skills
- With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc.
Company info
- Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers
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This listing is sourced directly from Zenlayer's careers page and normalized into a canonical job model.