Lightspeedhq

Lightspeedhq

Customer Coordinator

Montreal

Sponsorship not specifiedDetected 18 days ago
Account ManagementCustomer SuccessCustomer SupportZendeskIntercomAR/VRLeadershipCommunicationTime Management

About the role

  • Thanks for stopping by 👋 Are you actively looking for a new opportunity?
  • Well… you might just be in the right place!
  • Reporting to the Account Management Operations Manager and working closely with the Retail go-to-market team, this role is responsible for supporting the operations of the Account Management department.

Responsibilities

  • Work closely with Customer leadership to identify opportunities and drive process improvements and tool implementation and adoption that enable Account Management and Customer Success functions to operate more efficiently and effectively.
  • Conduct deep-dive analyses in order to provide critical insights to trends in the business, including key points of customer friction, and churn and growth drivers. Escalate risks and recommend solutions to drive business outcomes.
  • Support the AM team with customer questions related to billing and payments by providing accurate information or directing the inquiry to the appropriate internal team when needed.

Requirements

  • 3+ years of experience in a fast-paced, administrative or customer service role
  • As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
  • Experience working in a retail environment.
  • If you're unsure that you have the right profile for the role...

Skills

  • For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.

Benefits

  • Supporting colleagues during their absence due to sickness or time off (as a second back up, since normally AMs have a buddy for planned time off).
  • … and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:
  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • Ability to do your job in a truly flexible hybrid environment (3 days/week in office);

Company info

  • Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
  • Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
  • Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.
  • Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
  • Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
  • Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
  • With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
  • Thanks for stopping by 👋
  • Are you actively looking for a new opportunity?
  • Or just checking the market?
  • We are seeking a Customer Coordinator to join our Lightspeed Retail Team.
  • If you're an organized, ambitious, and intelligent person who is looking for a dynamic position within a fast-paced, growing organization, then this is the position for you.
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This listing is sourced directly from Lightspeedhq's careers page and normalized into a canonical job model.