HP Inc.

Field Software Quality Lead PWP

Corvallis, Oregon, United States of America · Full-time

Sponsorship not specified$131k-$205kDetected 70 days ago

CadenceCommunicationCollaboration

About the role

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

Own SW field issue capture & resolution process: ensure the right workflows exist and are followed to capture/resolve FW/SW field issues.
Quality metrics & dashboards: deliver and maintain a SW quality dashboard used for field and release qualification
Problem/Case management alignment: operate within established PWP support/problem practices and update cadence for high-priority items.
Data-driven quality analytics: ability to create daily trend analysis, Paretos, and actionable insights from field/operational data.
Cross-functional influence: strong collaboration skills to drive alignment between field/support organizations and R&D on priorities and execution.

Bachelor's Engineering degree, preferable computer science, with at least 6+ years of experience in Support organizations
Experience working escalations and coordinating across multiple teams under time pressure.
ability to produce customer-ready summaries and internal technical notes.
Automation mindset: ability to help automate recurring quality reports/visuals and evolve dashboards (e.g., scripts → dashboard integration).
Process ownership: ability to define, enforce, and improve end-to-end quality workflows for capturing and resolving field issues.
Customer-focus & judgement: ability to pursue proactive investigations while managing communication risk (avoid premature customer impact before a solution exists).
ability to help automate recurring quality reports/visuals and evolve dashboards (e.g., scripts → dashboard integration).
ability to define, enforce, and improve end-to-end quality workflows for capturing and resolving field issues.

Experience with industrial equipment, printing systems, or complex electromechanical platforms.
States of America candidates only).
knowledge, skills, and experience.

The pay range for this role is $130,700 to $205,200 USD annually with additional

HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Flexible spending account
Life insurance
Generous time off policies, including
4-12 weeks fully paid parental leave based on tenure
Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this

Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
This information is provided voluntarily.
The information obtained will be kept in strict confidence.

ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,

This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.