Raptive
Director, Business Operations - New Business
United States · Director
Sponsorship not specified$100k-$145kDetected 48 days ago
JavaScriptPythonSQLAgentic AIHubSpotSalesforceCRMOnboardingZendeskCommunication
About the role
- The ideal candidate has a growth mindset and blends customer empathy with lifecycle marketing expertise and technical fluency to automate and improve workflows that accelerate the business.
- We stand for the future of a diverse, open internet powered by the creativity and entrepreneurship of the independent creators and publishers it serves.
- Join us in creating a more equitable and inclusive future for media.
Responsibilities
- Own the end-to-end operational strategy for customer onboarding, policy, and vetting - ensuring teams have the data, systems, and processes needed to scale
- Lead and support a team of six, including two direct reports, by creating clarity around priorities, helping team members grow, and establishing shared measures of priorities and success
- Drive the process and automation roadmap to minimize repetitive, manual work and free up teams to create incremental value
- Build reporting and insights to monitor performance, trends, sentiment, and customer feedback and provide proactive updates on changes, risks, and opportunities
- Partner cross-functionally with Marketing Operations, Email, Sales, Growth, and Product to align on priorities, business impact, and requirements
- Identify and resolve bottlenecks that slow time-to-launch, create friction, or contribute to cancellations
- Work with Email and Marketing teams to optimize the design, personalization, and relevance of communications throughout the customer journey
- Standardize lead vetting and qualification, application review, and in-network policy monitoring through systematic, automated methods
- Lead change management for new workflows, tools, and AI-based processes - ensuring teams are trained, adoption is measured, and improvements are sustained
- Hands-on experience building automations, workflows, and lifecycle marketing programs - including email optimization, personalization, and customer journey design
Requirements
- Experience with enterprise CRM, marketing, and automation platforms such as Salesforce, Zendesk, HubSpot, Marketing Cloud, Zapier, Clay, or Salesloft
Nice to have
- Python, SQL, JavaScript, agentic AI, digital publishing, or ad tech
- Nice to have experience: Python, SQL, JavaScript, agentic AI, digital publishing, or ad tech
Compensation
- The base salary range for this position is $100,000-$145,000.
Benefits
- Own key metrics including funnel health, pipeline forecast, team capacity, SLA adherence, time-to-revenue, and cancellation rates
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This listing is sourced directly from Raptive's careers page and normalized into a canonical job model.