Wiz, Inc.

Wiz, Inc.

Solutions Support Engineer - West

Remote - USA · Full-time

Sponsorship not specifiedDetected 7 days ago
JavaScriptPythonJavaHTMLAWSGCPAzureCloud PlatformsKubernetesLinuxDevOpsGraphQLRESTCybersecuritySOC OperationsCustomer SupportTCP/IPDNSLoad BalancingCollaboration

About the role

  • As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context.
  • Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Responsibilities

  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role

Requirements

  • Must be comfortable working 9-6 PST
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • Proficiency with command-line tools and Linux operating system environments

Nice to have

  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
  • C andidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship
  • or any individual who is granted U.S. permanent residence (green card holder)
  • or any individual who is granted status as a "protected person") and that t hey re side in the contiguous United States.

Skills

  • Come join the organization that is redefining security for the AI era.

Compensation

  • for this full-time position includes base salary + bonus + equity + benefits.
  • Our salary ranges are determined by role, level, and location.
  • Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
  • Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
  • Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Benefits

  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
  • Learn more about benefits at Google.

Company info

  • As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience.
  • In this role, y ou will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creat ing solutions for customers while scaling our support offering using coding and scripting.

Visa & Work Authorization

  • 15 definition of a U.S. person (Any individual who is granted U
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This listing is sourced directly from Wiz, Inc.'s careers page and normalized into a canonical job model.