Vheda Health
Clinical Support Specialist
Remote (Columbia, Maryland, US) · Full-time
Sponsorship not specifiedDetected 23 days ago
Customer SupportCommunicationCollaborationCritical Thinking
About the role
- Important Notice: Please be aware of recruiting scams - Vheda Health will never ask for sensitive, personal information or payment information during the hiring process.
- Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain - vheda.com.
- All active career postings can be found at www.vheda.com/careers.
Responsibilities
- We're Hiring a Clinical Support Specialist to Join Our Team!
Requirements
- Minimum of 1-3 years of experience in a critical care setting.
- Experience working with diverse populations.
- Experience with telephonic patient outreach.
- Familiarity with Motivational Interviewing techniques.
- Experience in care coordination or case management roles.
- Experience with HEDIS and/or NCQA standards.
- Required Qualifications Current and active RN license.
Nice to have
- Additional Preferred Skills Previous experience in an emergency room setting.
- Fluency in Spanish preferred, but not required.
Benefits
- Please be aware of recruiting scams - Vheda Health will never ask for sensitive, personal information or payment information during the hiring process.
- About Vheda Health Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations.
- With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
- Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions.
- Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.
- Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
Company info
- We are seeking candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care.
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This listing is sourced directly from Vheda Health's careers page and normalized into a canonical job model.