Banyan Software

Banyan Software

Junior Solutions Engineer

United States · Junior

Sponsorship not specified$65k-$800kDetected 19 days ago
JavaScriptC#HTMLGitSQLAzureCloud PlatformsCI/CDDevOpsAPI DevelopmentRESTSalesforceProcess ImprovementRecruitingCustomer SuccessCustomer SupportZendeskPostmanCommunication

About the role

  • Hancock Software is seeking a Solutions Engineer to join our Implementation team and serve as a primary technical resource throughout the client lifecycle.
  • In this hands-on role, you will guide customers through preparation, planning, configuration, validation, and deployment of the Hancock Cloud energy efficiency software platform.
  • Act as the primary implementation resource during the onboarding and go-live phases of the client lifecycle.

Responsibilities

  • Actively support and diagnose technical issues in conjunction with support and customer success resources.
  • Create user documentation, training materials, and operating procedures.
  • Clearly define, identify, and document customer business and technical requirements and objectives.
  • Build strong customer relationships to facilitate requirements gathering and solution validation.
  • You will collaborate closely with Technical Support, Product Management, Engineering, and the Executive team to deliver exceptional outcomes for clients across the country.
  • Another key aspect of this role is client and software support; you will provide service-level application support to assist our support team in the diagnosis and debugging of software and configuration-related issues.
  • 2-5 years of HTML/JavaScript and web development experience, including hands-on implementation or support work at a software company.
  • We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Requirements

  • Ability to accurately track multiple detail-intensive, interdependent tasks with timely completion.
  • Self-motivated with a proven ability to work productively in a virtual team environment.

Nice to have

  • Experience in energy efficiency retrofits or utility efficiency programs is a plus.
  • Proficiency in some of the following: MS SQL, Postman, Embarcadero RAD Studio, Delphi, Pascal, RESTful API development, and business intelligence tools, is a plus.
  • Agentic coding experience, primarily using Claude Code or an equivalent agentic coding platform, is a plus.
  • General knowledge of database structures and familiarity with data migration tools and processes is a plus.
  • Familiarity with Azure DevOps or equivalent ticket management systems, is a plus.
  • Experience in the energy efficiency retrofit or construction industry, especially utility demand-side management, is a plus.
  • Salesforce API integration experience is a plus.
  • Azure DevOps pipeline and CI/CD experience are a plus.

Skills

  • Visual Studio Code/Enterprise, Claude Code, Azure DevOps Git, Azure DevOps Ticket Management, Microsoft SQL Server, Zendesk
  • An undergraduate degree in Computer Science, Engineering, or a related field is preferred,
  • though equivalent hands-on experience in software implementation will be considered.
  • Banyan is Great Place to Work Certified, a five-time Inc.
  • 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500.

Compensation

  • $65,000 - $80,0000 based on experience
  • As a collective, our goal is to impact lasting change through our actions.
  • We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
  • Recruitment Notice
  • Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process.
  • All hiring decisions are made by our team.

Benefits

  • Together, we unite for equality and equity.

Company info

  • Participate in project calls with customers, serving as a subject matter expert on company solutions.
  • Work across time zones with nationwide clients and with global team members across the US, India, and China.

Equal opportunity

  • Contact us at any time with questions about our process or to request accommodation.
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This listing is sourced directly from Banyan Software's careers page and normalized into a canonical job model.