Plenful

Senior Technical Implementation Specialist

Remote (United States) · Senior

Sponsorship not specifiedDetected 17 days ago

PythonSQLAccount ManagementHL7/FHIRLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

We're actively hiring as we continue to scale.
As the company grows, this critical role has significant growth potential.
This is a unique experience to join a funded startup and see first-hand how a company is built.

Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands.
Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions.
Your responsibilities will expose you to a breadth of company needs as you collaborate cross-functionally with our technical, commercial, and executive teams.
Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.

Our AI platform is trusted by 95+ leading healthcare organizations to power smarter, faster, and more resilient pharmacy operations.

Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration.
Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience.
Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently.
Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration.
Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform.
About Plenful Plenful is on a mission to move pharmacy forward through intelligent automation.
Learn more about our values and origin story at https://www.plenful.com/company.
Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently.
Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform.

This listing is sourced directly from Plenful's careers page and normalized into a canonical job model.