CLEAR - Corporate
Senior Director, Product Design
New York, New York, United States · Director
Sponsorship not specified$210k-$270kDetected 29 days ago
A/B TestingUX ResearchDesign SystemsAccessibilityStakeholder ManagementAccount ManagementResearchLeadershipCommunicationCollaboration
About the role
- Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
- Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces.
- We also offer catered lunches every day and have fully stocked kitchens.
Responsibilities
- Lead design strategy across CLEAR's travel and CLEAR1 experiences, spanning consumer, enterprise, and operational touchpoints across web, mobile, airport kiosks, and partner surfaces.
- Partner closely with Product, Engineering, Aviation Operations, CLEAR1, Marketing, Partnerships, and Member Care to define priorities, shape roadmaps, and deliver high-impact experiences.
- Oversee the design of key traveler and partner journeys, including enrollment, verification, authentication, subscription, account management, and operational workflows.
- Use research, field insights, experimentation, and behavioral data to identify friction, improve usability, and drive better customer and business outcomes.
- Develop and evolve the design systems, service blueprints, and experience standards that create consistency across products and channels.
- Set the operating model for the team, including design reviews, prioritization, quality standards, and cross-functional ways of working.
- Lead, mentor, and scale a high-performing team of product designers, strengthening the organization's leadership bench, craft, and impact.
- Champion trust, privacy, accessibility, and inclusive design across high-stakes identity and traveler experiences.
- Communicate design strategy, priorities, and outcomes clearly to executive stakeholders, cross-functional leaders, and external partners.
- Your primary focus will be driving measurable improvements across traveler growth, partner adoption, operational efficiency, and customer satisfaction.
Requirements
- 10+ years of experience leading product design and/or industrial design organizations.
Compensation
- We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your depende
Benefits
- Outstanding communication, collaboration, and executive stakeholder management skills, with the ability to influence cross-functional leaders and align teams around a clear design vision.
- Ability to balance long-term vision-setting with rapid execution and operational delivery.
Company info
- Our mission is to make experiences safer and easier-physically and digitally.
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This listing is sourced directly from CLEAR - Corporate's careers page and normalized into a canonical job model.