Serve Robotics

Remote Supervision Coordinator

Miami, FL

Sponsorship not specifiedDetected 20 days ago

Machine LearningComputer VisionLogisticsCustomer SupportRoboticsCommunication

About the role

The Remote Supervision Coordinator monitors and supports Serve's autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution.
This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.

2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
Experience using computers and web-based tools in a professional or structured setting
Ability to follow standard operating procedures and make decisions within defined guidelines
Demonstrated reliability, punctuality, and ability to work scheduled shifts
Familiarity with incident reporting or ticketing systems
Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
Clear written and verbal communication skills
Comfortable working in a fast-paced, real-time operational environment
Experience in remote operations, dispatch, gaming, or real-time monitoring environments
Interest in robotics, autonomous systems, or emerging technology
Work onsite with movement between depots, deployment zones, and customer locations as needed
Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
Work occasional evenings and weekends to support operations, deployments, and testing
Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)

Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics
Apply training and feedback to continuously improve performance and adapt to new tools and processes

Our personable sidewalk robot is our vision for the future.
It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Remote Supervision Coordinator monitors and supports Serve's autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.
Our team is agile, diverse, and driven.
We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
Communicate directly with restaurants, merchants, and customers to resolve operational issues
Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
Provide support to internal teams and external partners as needed

This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.