Doppel
Email Security Architecture Manager
United States
Sponsorship not specifiedDetected 42 days ago
Agentic AICybersecurityMicrosoft DefenderSOC OperationsIncident ResponseOnboardingCustomer SuccessLeadership
About the role
- This is a highly cross-functional leadership role that sits at the intersection of security operations, customer success, solutions architecture, product, and engineering.
- You will help define how customers deploy and operationalize Doppel Email Security while serving as a critical feedback loop between the field and our product organization.
Responsibilities
- Build, mentor, and lead a team of Email Security Architects.
- Develop onboarding, enablement, and career development programs.
- Drive operational metrics around customer adoption, time-to-value, remediation outcomes, and customer satisfaction.
- Build a high-performance culture focused on customer outcomes, operational excellence, and continuous improvement.
- Lead security reviews, threat discussions, and executive-level customer presentations.
- Partner with customer security, messaging, and IT teams to integrate Doppel into existing workflows.
- Partner with internal enforcement and takedown teams to connect inbox threats with broader attacker infrastructure and disruption opportunities.
- Drive continuous improvement of detection, investigation, and response workflows.
- Partner closely with Product Management and Engineering to influence roadmap priorities.
- Support sales and go-to-market teams during strategic evaluations, proof-of-value engagements, and customer expansions.
Nice to have
- Experience with email security platforms such as Proofpoint, Abnormal, Material Security, Mimecast, Microsoft Defender for Office 365, or similar technologies.
- Experience in security operations, threat intelligence, digital risk protection, or incident response environments.
- Familiarity with automated remediation, enforcement workflows, and security automation platforms.
- Experience working in fast-paced startup or high-growth technology environments.
- Within your first year, you will:
- Doppel is the first platform built to dismantle digital deception at scale.
- Our Threat Grid turns every customer signal into shared intelligence, making each disruption smarter, faster, and more effective.
Skills
- Establish operational excellence frameworks across onboarding, investigations, remediation, escalations, and customer engagement.
- Improve customer adoption, operational efficiency, and measurable security outcomes.
- Help shape the future of Doppel Email Security through direct customer insight and operational expertise.
Benefits
- Manage team capacity, escalations, and customer coverage models.
Company info
- Doppel is building the future of social engineering defense.
- Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels.
- We help some of the world's most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation.
- By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.
- Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense.
- Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet's most urgent trust and safety challenges.
- Serve as an executive escalation point for strategic customers.
- Guide customers through Email Security deployments and operationalization.
- Help customers improve their defenses against phishing, business email compromise (BEC), impersonation, account takeover, and other social engineering threats.
- Act as the primary voice of customers and frontline operations for the Email Security product team.
This listing is sourced directly from Doppel's careers page and normalized into a canonical job model.