Listenlabs

Head of Customer Marketing

San Francisco, New York

Sponsorship not specifiedDetected 11 days ago

SalesCustomer SuccessResearchMentoring

About the role

Enterprise wins and expansions across Anthropic, Microsoft, Nestlé, Perplexity, Sweetgreen, and more - with teams telling us research that used to take six to eight weeks now happens in days.
LIFE AT LISTEN - Health, covered: Full medical, dental, and vision.

Own and grow Listen's customer community across our key personas.
Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations.
Work closely with Sales, Customer Success, and Marketing to understand customer sentiment, identify advocates, and create programs that support both customer value and business impact.
Measure what works, learn quickly, and scale the programs that create the strongest engagement, advocacy, community participation, and sales support.
TL;DR We're hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding.
As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.

You know how to make a community feel alive, useful, and worth coming back to.
You have experience in B2B SaaS and understand how customer advocacy can influence trust, credibility, pipeline, sales cycles, and expansion.
You are comfortable operating as a senior IC in an early-stage environment.
You are scrappy, fast, and organized enough to take a new function from zero to one.
You can move between strategy and execution without waiting for a perfect process.
5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles.
Startup hustle is required.

Annual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.

Health, covered: Full medical, dental, and vision.
FSA/HSA and life insurance are available too.
Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC - we hire the best and treat them accordingly, with meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
Flexible time off: A take-what-you-need vacation policy.
We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.

energetic, warm, thoughtful, and deeply curious.
Founded by serial entrepreneurs - Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) - and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling.
Over 30% of our team are former founders, and multiple are competitive programming medalists.
Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.
Build trusted relationships with customers and understand what makes them excited about Listen, their work, and the future of customer understanding.
Identify customers who are excited to share their experiences and help them do so in ways that feel natural, credible, and useful to others.
Design customer-facing experiences (along with our events team) that make people feel proud to be part of the Listen ecosystem, including intimate events, dinners, webinars, panels, and community rituals.

This listing is sourced directly from Listenlabs's careers page and normalized into a canonical job model.