Moderna
Salesforce Digital Platform Lead – CRM & Engagement Technology
Cambridge, Massachusetts, USA · Senior · Contract
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About the role
- You will simplify delivery and establish governance that enables speed with control.
- You will continuously evolve the platform by leveraging new capabilities and best practices.
- Proven experience leading large-scale Salesforce implementations or platform transformations
Responsibilities
- We behave like owners. You will own the platform end-to-end, from transformation through operations.
- We digitize everywhere possible. You will build scalable, integrated, and data-driven digital capabilities.
- Strong experience across platform delivery, including architecture, integrations, data migration, and production support
- You will drive platform delivery, data ownership, governance, integrations, and ongoing operations across a modern customer engagement ecosystem.
- Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations
- Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long-term sustainability
- Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms
- Own system integrator, vendor, and offshore delivery performance, ensuring accountability for quality, timelines, and outcomes
- Manage platform financials, including budgets, licensing, vendor spend, and cost optimization
- Build governance models across platform architecture, DevOps, release management, data, integrations, and analytics
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or related field
- 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies
- Experience with data governance, data quality, or customer data management
Skills
- Experience establishing governance across DevOps, release management, and platform operations
- Strong communication and stakeholder management skills in complex, regulated environments
Compensation
- The salary range for this role is $167,000.00 - $300,700.00.
Benefits
- Enable omnichannel engagement across field, marketing, customer service, and medical workflows
Company info
- The Role Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.
- By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture.
Visa & Work Authorization
- thout regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexua
This listing is sourced directly from Moderna's careers page and normalized into a canonical job model.