Moderna

Moderna

Salesforce Digital Platform Lead – CRM & Engagement Technology

Cambridge, Massachusetts, USA · Contract

No sponsorship$167k-$301kDetected 28 days ago
DevOpsStakeholder ManagementSalesforceCRMSAPCustomer SupportLeadershipCommunicationCollaboration

About the role

  • You will simplify delivery and establish governance that enables speed with control.
  • You will continuously evolve the platform by leveraging new capabilities and best practices.
  • Proven experience leading large-scale Salesforce implementations or platform transformations

Responsibilities

  • We behave like owners. You will own the platform end-to-end, from transformation through operations.
  • We digitize everywhere possible. You will build scalable, integrated, and data-driven digital capabilities.
  • Strong experience across platform delivery, including architecture, integrations, data migration, and production support
  • You will drive platform delivery, data ownership, governance, integrations, and ongoing operations across a modern customer engagement ecosystem.
  • Lead end-to-end delivery of the Customer Engagement Platform from design through go-live, stabilization, and transition to steady-state operations
  • Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long-term sustainability
  • Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms
  • Own system integrator, vendor, and offshore delivery performance, ensuring accountability for quality, timelines, and outcomes
  • Manage platform financials, including budgets, licensing, vendor spend, and cost optimization

Requirements

  • Bachelor's degree in Computer Science, Engineering, Business, or related field
  • 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies
  • Experience with data governance, data quality, or customer data management

Skills

  • Define and execute the CRM platform roadmap, including automation, AI-enabled capabilities, and intelligent workflows within Salesforce
  • Translate business priorities into scalable technology solutions, balancing user experience, compliance, cost, and long-term maintainability
  • Enable omnichannel engagement across field, marketing, customer service, and medical workflows

Compensation

  • The salary range for this role is $167,000.00 - $300,700.00.

Visa & Work Authorization

  • thout regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexua
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