Iron Bow Technologies
Tier 1 Help Desk Technician
Herndon, Virginia, United States · Staff+ · Full-time
Sponsorship not specified$22k-$27kDetected 22 days ago
Customer SupportVPNCommunicationCollaboration
About the role
- The successful candidate will bring strong communication skills, a collaborative mindset, and a willingness to learn and grow within the organization.
Responsibilities
- Support desktops, laptops, tablets, phones, printers, and other peripherals
- Perform imaging, software installations, workstation setup, and equipment refresh activities
- Maintain asset inventory records and assist with device lifecycle management
- Support onboarding and offboarding activities, including technology provisioning and account setup
- Create, modify, disable, and maintain user accounts and permissions within Active Directory and Microsoft 365
- Create and maintain knowledge base articles, user guides, and technical documentation
Skills
- Strong troubleshooting skills across hardware, software, mobile devices, and Microsoft technologies
- Experience supporting Microsoft 365, Active Directory, VPN connectivity, and account administration
- Familiarity with ticketing systems and service desk operations
- Excellent verbal and written communication skills with strong customer service abilities
- Strong attention to detail and commitment to issue resolution and follow-through
- Ability to explain technical concepts in user-friendly language
- A proactive, team-oriented attitude with a willingness to learn and grow professionally
- Strong customer service mindset and commitment to delivering a positive end-user experience
- Experience supporting onboarding/offboarding processes and device lifecycle management
- Familiarity with cybersecurity best practices and identifying/reporting suspicious activity
- Experience creating user documentation, quick-reference guides, or knowledge base articles
Compensation
- The salary range for this position is $22-27/hr.
- This range reflects the anticipated base pay for the position and is not a guarantee of final compensation.
- Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
- Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities.
- This range represents only one component of Iron Bow's total compensation package.
- Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
Benefits
- An overview of our benefits is available on our careers page.
Equal opportunity
- Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.