Olo

IT Support Specialist

New York City, NY

Sponsorship not specified$63k-$86kDetected 26 days ago

ComplianceCustomer SupportTCP/IPResearchCommunicationProblem SolvingMicrosoft Office

About the role

As a result, our digital ordering, payment, loyalty, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
This is a non-exempt, on-site position at Olo's headquarters in New York City, 5 days per week (Monday-Friday).
About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience.

Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.
Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.
Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.
Use the knowledge base of common issues and solutions to resolve support requests.
Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.
Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology's positive impact and creating a world where every restaurant guest feels like a regular.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences.
Reporting to the IT Manager, you will join our Corporate IT team and provide technical assistance and support to end-users across Olo on various hardware and software issues.

1+ years of experience in IT support or a help desk environment.
Experience with common productivity software (Microsoft Office, Google Workspace, etc.)

Our best estimate of the compensation range for this opportunity is $62,500 - $85,500 annually, depending on the experience you bring and your location.
We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results.

This listing is sourced directly from Olo's careers page and normalized into a canonical job model.