Black Duck Software, Inc.

Lead Product Owner (Q2F)

Burlington, MA

Sponsorship not specifiedDetected 19 days ago

CybersecurityProduct ManagementProduct StrategyStakeholder ManagementSalesforceCRMCommunication

About the role

As a Product Owner, you will work at the intersection of business stakeholders, operations, and IT, translating strategic goals into scalable, data-driven solutions.
Core platform ownership includes Salesforce CRM and its integrations across the enterprise technology stack.
This is a high-impact, cross-functional role that requires strategic thinking and strong execution.

Responsibilities

Lead ETS Product Manager (Product Owner)
The Lead Product Owner role will lead the strategy, design, and continuous improvement of enterprise business systems and processes.
You will define the roadmap, drive cross-functional execution, and champion automation and system visibility across key business processes.
Define and manage the product roadmap, prioritizing enhancements that drive process efficiency, data quality, user adoption, and business performance.
Design and optimize system configurations, automation rules, data models, and workflow logic within Salesforce CRM and integrated platforms to support business operations.
Manage integrations across the enterprise technology stack, including Salesforce CRM and connected third-party applications, ensuring seamless data flow and process continuity.
Collaborate with Business Operations, IT, and other stakeholders to ensure end-to-end data integrity, process adherence, SLA compliance, and continuous feedback loop automation.
Drive change management and enablement initiatives, including end-user training, documentation, and stakeholder communication plans.
Partner with stakeholders to align Contract Lifecycle Management (CLM) processes-including contract generation, redlining, approvals, and renewals-with upstream quoting and downstream fulfillment needs.
Partner closely with business stakeholders and operational teams to understand workflows, pain points, and requirements-translating feedback into actionable product and process improvements.

Benefits

Own the product vision and strategy for assigned enterprise systems, aligning platform capabilities with broader organizational and operational objectives.
Define and monitor key performance indicators (KPIs) to measure system effectiveness, adoption, process efficiency, and overall platform health.
Apply the product vision and roadmap to Quote to Fulfillment capabilities, including quoting, pricing, contracting, order orchestration, and related operational workflows.

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