Khaite
Omnichannel Operations Manager
New York, NY
Work authorization required$110k-$120kDetected 46 days ago
Project ManagementStakeholder ManagementExcelOperations ManagementSupply ChainLogisticsProcess ImprovementERPInventory ManagementCustomer SupportShopifyLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- We are looking for an experienced and highly analytical Omnichannel Operations Manager to join the KHAITE team.
- This role will report to the Head of Global Logistics & Operations and will be based out of the NYC HQ offices.
- The ideal candidate is a strategic problem solver with deep experience in retail, eCommerce, logistics, and omnichannel operations within a luxury or premium consumer brand.
Responsibilities
- Own day-to-day omnichannel operations across Retail, eCommerce, Personal Shopping, and Fulfillment channels, ensuring a seamless and consistent customer experience.
- Develop, implement, and continuously improve operational processes, workflows, and standard operating procedures to support business growth and scalability.
- Serve as the primary operational lead for omnichannel initiatives, ensuring alignment across cross-functional stakeholders.
- Identify operational risks and proactively develop solutions to improve efficiency, accuracy, and customer satisfaction.
- Partner closely with retail operations teams, customer service, and third-party logistics providers to optimize order routing, fulfillment execution, and exception management.
- Proactively collaborates with the retail back of house staff, 3PL (Bergen Logistics) to ensure orders are shipping in a streamlined manner.
- Own inventory integrity across all DTC inventory pools, ensuring accurate inventory visibility and availability across the company's ERP (RLM).
- Partner with Retail, Planning, Merchandising, and Logistics teams to investigate and resolve inventory discrepancies and operational issues.
- Lead and develop strategies and plan/execute workload on product movement logistics and fulfillment; work with various partners to manage merchandise flow and incoming receipts to support sales performance.
- Partner with Technology and external vendors to support system enhancements, integrations, testing, and implementations.
Requirements
- The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
- The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Nice to have
- 5-8+ years of experience in Omnichannel Operations, Retail Operations, eCommerce Operations, Logistics, Supply Chain, or Customer Experience Operations
- Experience working with ERP, OMS, WMS, POS, and eCommerce platforms
- experience with RLM and Shopify is highly preferred.
- Comfortable navigating multiple systems and managing complex operational workflows.
Skills
- Exceptional organizational skills with strong attention to detail and follow-through.
- Excellent communication and stakeholder management skills.
- Collaborative and solutions-oriented mindset with a proactive approach to problem solving.
- Passion for operational excellence and delivering exceptional customer experiences.
- Education/Experience:
- Experience working within a luxury, fashion, retail, or consumer goods environment strongly preferred.
- Proven track record managing cross-functional operational initiatives and driving process improvements.
- Experience partnering with third-party logistics providers and managing fulfillment operations.
- Strong understanding of omnichannel retail concepts, inventory management, order management, and customer fulfillment.
- Advanced proficiency in Microsoft Excel, including pivot tables, lookups, and data analysis.
- Experience working with ERP, OMS, WMS, POS, and eCommerce platforms; experience with RLM and Shopify is highly preferred.
- Strong analytical and reporting capabilities with the ability to translate data into actionable insights.
Compensation
- The salary range is $110,000-120,000.
- New York Pay Range
- $110,000 - $120,000 USD
Benefits
- Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.
- Specific vision abilities required by this job include close vision.
Company info
- KHAITE is a way of looking at the world.
- Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast.
- Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.
- Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.
- Lead resolution of complex order, shipping, and fulfillment issues while ensuring timely communication to internal teams and customers.
- Creativity ~ We are always imagining, never imitating.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer i
This listing is sourced directly from Khaite's careers page and normalized into a canonical job model.