Ramp
Product Operations Specialist
New York, NY (HQ) · Full-time
Sponsorship not specified$128k-$180kDetected 15 days ago
AccountingProcess ImprovementCommunicationProblem SolvingAccounts PayableUnderwriting
About the role
- As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control. You will reduce customer friction across the bill pay lifecycle - from vendor setup and approvals to payments, reconciliation, and exception handling - while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams.
- Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues.
- Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS.
Responsibilities
- Own the voice-of-customer loop for Bill Pay - systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Bill Pay features as they move from Alpha to GA
- Directly ship product improvements (UX fixes and paper cuts) using AI tools - owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows
- Relocation support to NYC or SF (as needed)
Requirements
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Nice to have
- experience with payments, accounts payable, fintech workflows, or financial operations preferred
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.