Zeta Global

Zeta Global

Vice President, Customer Success

Remote - United States · Exec

Sponsorship not specified$10k-$15kDetected 29 days ago
Email MarketingCRMAccount ManagementForecastingPerformance ManagementCustomer SuccessLeadershipCommunication

About the role

  • You will be responsible for driving retention, expansion, adoption, and customer advocacy across a portfolio of enterprise customers leveraging the Sailthru platform.

Responsibilities

  • Own Customer Success Business Performance
  • Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business.
  • Establish and drive disciplined account planning, forecasting, and business review processes.
  • Drive Customer Growth and Value Realization
  • Lead Strategic Customer Engagement
  • Develop trusted relationships with senior leaders at key accounts.
  • Lead executive business reviews focused on performance, outcomes, and growth opportunities.
  • Build and maintain strong referenceable customer relationships.
  • Lead and Develop Your Team
  • Lead a team of Customer Success Managers focused on Sailthru accounts.

Requirements

  • 10-15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
  • 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
  • University degree in Business, Communications, Marketing, Computer Science or relevant field
  • Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
  • Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
  • Strong executive presence with experience managing senior client relationships.
  • Demonstrated ability to lead teams focused on commercial and customer outcomes.
  • Strong financial acumen, forecasting, and business performance management experience.
  • Excellent communication, leadership, and organizational skills.

Nice to have

  • Experience with ESP, CRM, CDP, or marketing automation platforms.
  • Background in publishing, media, or audience monetization businesses.
  • Experience operating in multi-product SaaS environments.

Skills

  • Vice President, Customer Success - Publisher Cloud

Compensation

  • The salary range for this role is $180,000 - $185,000 (depending on location and experience) + bonus + equity.
  • nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
  • We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
  • We provide a forum for employees to celebrate, support and advocate for one another.
  • ZETA IN THE NEWS!
  • https://zetaglobal.com/press/?cat=press-releases

Benefits

  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

Company info

  • Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
  • The Role
  • As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for one of our most important business lines. You will be responsible for driving retention, expansion, adoption, and customer advocacy across a portfolio of enterprise customers leveraging the Sailthru platform.
  • Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
  • Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI.
  • Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
  • Zeta was founded in 2007 by David A.
  • Steinberg and John Sculley and is headquartered in New York City with offices around the world.
  • To learn more, go to www.zetaglobal.com.
  • You will lead a team of Customer Success professionals focused on delivering measurable value to customers through lifecycle marketing, email engagement, personalization, and audience growth strategies.
  • Manage performance across a defined portfolio of enterprise customers.
  • Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
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This listing is sourced directly from Zeta Global's careers page and normalized into a canonical job model.