Sensei
Spa Manager
Lanai City, Hawaii · Exec
Sponsorship not specified$73k-$85kDetected 61 days ago
RESTComplianceOperations ManagementInventory ManagementPerformance ManagementCustomer SupportHIPAAResearchLeadershipCommunicationCollaborationMentoringAdaptabilityOSHA
About the role
- The Spa Manager is responsible for the effective and efficient operation of the spa, ensuring exceptional service delivery and adherence to quality standards.
- This role includes staff supervision, training, and development, as well as overseeing day-to-day operations, guest satisfaction, and administrative duties.
- The Spa Manager serves as the key liaison between the spa team and corporate programming, ensuring protocols and procedures align with Sensei standards.
Responsibilities
- Perform other tasks assigned by management.
- Efficiently manage and resolve incoming operational support requests from Sensei team members, including issues related to Four Seasons Housekeeping, Engineering, and Landscaping.
- Maintain organized and up-to-date records of training, certifications, service clearances, and spa protocols.
- Monitor expenses and implement cost-saving measures without compromising service quality.
- Develop and maintain strong working relationships with internal and external partners.
- Assists with photo and video shoots and provides other marketing-related support as needed by the Retreat Director.
- Manage purchasing and inventory control, ensuring par stocks are maintained and lead times are managed to avoid shortfalls.
- Lead and manage spa team members, including massage therapists, estheticians, and salon technicians providing direction, support, and giving constructive feedback.
- Organize and lead regular team meetings, prepare agendas, record minutes, and follow up on any concerns.
- Collaborate and listen to other points of view and incorporate them for best practice.
Requirements
- Collaborative mentality and the ability to recognize how to get things done as a team
- Associate's Degree or Bachelor's Degree preferred
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of 3 years of experience managing complex teams of 8 or more
- Resort, Spa, Wellness, or Luxury Hospitality management or supervisory experience desirable
- Coaching and developing employees
- Required Technical / Other Skills and Abilities
- Must be able to demonstrate hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times, work in fast-paced environment to meet overlapping deadlines.
- Excellent written, verbal communication skills and interpersonal skills.
- Comfortable with technology, Oasis, Book4Time, and scheduling software.
- Strong teamwork and collaboration skills.
Skills
- Conduct regular training sessions, oversee the onboarding of new staff, and update training manuals.
- Verify readiness of new hires and monitor ongoing skill development.
Compensation
- $73,000.00-$85,000 (commensurate with experience)
- Competitive salary
Benefits
- to empower you to grow well and lead the world toward greater wellbeing.
- Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs.
- The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu.
- Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
- In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities.
Company info
- (cash register funds - cash/credit/debit card information.
- Uphold guest confidentiality per HIPAA regulations and company guidelines, and ensure adherence to safety and legal compliance standards, including OSHA and ADA.
- Lead by example, promote company values, and inspire team collaboration.
- Founded by Dr.
- In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company.
This listing is sourced directly from Sensei's careers page and normalized into a canonical job model.