Plus Communications
IT & Business Operations Specialist
Arlington, Virginia, United States · Full-time
Sponsorship not specifiedDetected 22 days ago
JiraCustomer SupportZendeskLeadershipCommunicationAdaptabilityOrganizational SkillsMicrosoft OfficeSharePoint
About the role
- Are you looking for: A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment?
- A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security?
Responsibilities
- An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development?
- As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.
- You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency
- Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications.
- Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
- Set up and support AV systems in conference rooms, including for client-level meetings.
- Support special projects related to hardware and software enhancements and troubleshooting.
- Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards.
- Provide ad hoc operational support across the organization as needed.
Requirements
- Bachelor's degree or equivalent technical certifications.
- Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
- Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
- Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
Nice to have
- PLUS Communications is based in Arlington, Virginia.
- PLUS means more!
Skills
- Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
Benefits
- We offer competitive compensation with an opportunity for a year-end bonus.
- Medical, dental, vision, 401k, and life insurance.
- We also offer a paid parental leave program, paid vacation and paid sick leave.
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This listing is sourced directly from Plus Communications's careers page and normalized into a canonical job model.