Saviynt

Customer Success Manager - IAM/IGA - Canada

Remote Canada

Sponsorship not specifiedDetected 4 days ago

CybersecurityIncident ResponseSalesAccount ManagementCustomer SuccessCommunicationProblem SolvingMentoring

About the role

Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
For more information, please visit www.saviynt.com.

Build deep, trusting relationships with key customer stakeholders to uncover and develop upsell and cross-sell opportunities.
Act as the voice of the customer, escalating feedback to drive continuous improvement across Saviynt's product and engineering teams.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.
Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs.
You will drive value-based outcomes through strategic oversight, adoption coaching, metrics analysis, and identifying opportunities for expanded services.
Success in this role means higher customer satisfaction, stronger retention, account expansion, and building passionate brand advocates who eagerly recommend Saviynt.

Communication: Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike.
Travel: Ability to travel to customer sites as needed (up to 50%).
Exceptional ability to bridge the gap between technical concepts and business needs, communicating value clearly to business leaders and technical teams alike.
Ability to travel to customer sites as needed (up to 50%).
Technical Aptitude: Strong familiarity with cloud, hybrid, and on-premises IT architectures, with a proven ability to grasp complex software environments.
Problem Solving: Demonstrated ability to independently manage customer relationships and navigate complex, high-stakes challenges to achieve positive outcomes.
Execution: A hands-on, detail-oriented approach with a relentless focus on customer outcomes and service excellence.

5-8 years of experience in a customer success or account management role within an enterprise SaaS organization, ideally managing Fortune 500 or Global 1000 accounts.
Solid understanding of Identity and Access Management (IAM) preferred
experience in cybersecurity, governance, or compliance is a strong asset.
Domain Knowledge: Solid understanding of Identity and Access Management (IAM) preferred

If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privac

You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
By conducting routine health checks and coordinating proactive remediation, you will ensure our customers stay firmly on track to hit their milestones.
Manage the subscription renewal pipeline and actively track customer health metrics to proactively eliminate barriers to adoption and value realization.
Plan and deliver customer education sessions on new product features, releases, and identity strategies.

Serve as the primary point of contact and trusted advisor for a dedicated portfolio of enterprise customers post-implementation.
Coordinate and facilitate complex technical and operational meetings between customers and Saviynt cross-functional teams to resolve roadblocks.
Collaborate closely with implementation partners supporting Saviynt customers to ensure alignment and optimize delivery outcomes.
We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.

This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.