Range Networks
Data Center Technician
Forsyth, Montana · Staff+
Sponsorship not specifiedDetected 45 days ago
Project ManagementAccountingCustomer SupportPower ElectronicsCiscoResearchCollaborationProblem SolvingTime ManagementPublic SpeakingCompTIA
About the role
- Under the oversight of the Operations Manager and the Data Center Supervisor, the Data Center Technician is responsible to provide professional services to our internal and external customers.
- Equipment Monitoring and Resource Coordination:
- Monitor and record employees accessing, use of, and condition of equipment, identify equipment liabilities and what may need repair.
Responsibilities
- Document and report on needed upgrades, replacements, the need for additional units/materials, and network requirements to support the department, with data for budget planning.
- Engage and partner with various teams and key stakeholders (internal and external) to accomplish projects.
- Support the team(s) and affiliated departments by performing appropriate tests and assessments to triage events and minimize network problems and outages.
- Professionally explain situations and information and maintain a helpful perspective.
- Performs various other IT related functions and duties as assigned.
Requirements
- Information Technology Related Knowledge: Firm working knowledge of concepts, practices and procedures and ability to apply in varied situations.
- Maintain optimal levels of service through performing quality assurance testing, implementing preventive care and building maintenance where required and as scheduled.
Nice to have
- Successful completion of Technical School, a 2-year / associate degree (in Electronics, Telecommunications, IT / Networking, or a similarly related field of study preferred), OR the following experience under bullet (i).
- Preferred: Completion of one or more of the following certifications:
Skills
- Applies highly proficient and specialized skills that allow functioning in situations that are varied, complex, and/or non-routine.
- Must be able to see patterns and trends and draw conclusions from observations across various situations.
- At an intermediate level, be proficient with organizing the planning process.
- Anticipate problems that may impede work.
- Communicates changes and progress.
- Programs at an intermediate level.
- Conducts intermediate level of systems analyses and troubleshoots issues.
- Must be able to proficiently type.
- Project Management
- Intermediate Computer /
- Identify operational problems with common equipment and determine resolution.
- Repair and upgrade office and/or basic equipment.
Company info
- Identifying and troubleshooting customers and company equipment.
- Proactively communicate with business and residential customers on project status and delivery dates / updates.
- Serve as a customer support team, patiently listen to customers to understand their concerns and interests.
- Occasionally this role will need to facilitate de-escalation with customers who experience emotional highs and lows, which may be presented unprofessionally by the customer; yet Range requires this role to respond empathetically and to maintain professionalism.
- Be Innovative-Create the environment where we continually improve and adapt, Be Kind-Our actions make a difference, Be Trustworthy-Do the right thing, take responsibility for our actions, and honor our commitments, and Be United-People are our purpose; unified teams build the strongest networks.
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This listing is sourced directly from Range Networks's careers page and normalized into a canonical job model.