OpenLoop Health

Customer Success Manager

United States - Remote · Exec

Sponsorship not specifiedDetected 54 days ago

CRMAccount ManagementCustomer SuccessLeadershipCommunicationProblem Solving

About the role

Support assigned clients as a day-to-day point of contact, ensuring timely responses and a positive client experience.
Maintain accurate records of client interactions, updates, and activities in CRM and internal systems.
Support ongoing client communications, including check-ins, updates, and follow-ups based on team guidance.
Develop working knowledge of OpenLoop's programs, products, and services to effectively support client needs.
Collaborate with cross-functional teams to ensure smooth execution of client workflows.
Contribute to team initiatives and complete assigned tasks to support overall Customer Success objectives.

Bachelor's degree in Business, Communications, or a related field (or equivalent experience).
3-5 years of experience in customer success, account management, onboarding, or a related client-facing role.
Strong communication skills with the ability to clearly explain information and follow structured processes.
Problem-solving mindset with the ability to escalate issues appropriately when needed.

Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Life Insurance, Pet insurance, and more
Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
Deliver standardized training and education sessions to clients using existing materials and playbooks.

This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.