Exiger
Customer Success Manager — Government (Defense Industrial Base)
McLean, Virginia, United States · Director
Sponsorship not specifiedDetected 7 days ago
Data AnalysisCRMSupply ChainOnboardingCustomer SuccessLeadershipCollaboration
About the role
- Customer Success Manager - Government (Defense Industrial Base) Location: McLean, VA Work Environment: Hybrid Role Summary Exiger is a global leader in supply chain and third-party risk management technology and services.
- This role is responsible for driving customer adoption, retention, expansion, and operational success.
Responsibilities
- Build trusted working relationships with customer stakeholders and users
- Support customer onboarding and implementation activities in partnership with Delivery and Product teams
- Support renewal and expansion conversations alongside Sales and leadership teams
Requirements
- We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise.
Benefits
- Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities
- Track customer health, renewal timelines, and engagement activities across assigned accounts
Company info
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
- Customer Success Manager - Government (Defense Industrial Base)
- Work Environment: Hybrid
- Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed.
- Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience.
- Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
- We are seeking a Customer Success Manager - Government (Defense Industrial Base) to lead strategic customer engagement within the DIB.
- Ensure customers are successfully adopting and utilizing Exiger's platform
- Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
- Help customers understand key workflows, features, and best practices
This listing is sourced directly from Exiger's careers page and normalized into a canonical job model.