HP IQ
IT Support Lead
San Francisco, CA · Senior · Full-time
Sponsorship not specified$150k-$236kDetected 34 days ago
Inventory ManagementCustomer Support
About the role
- This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience.
- You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ..
- Ensure access changes are completed accurately, securely, and on time.
Responsibilities
- As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management.
- Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.
- Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.
- Identify recurring support trends and help improve processes, tooling, and self-service resources.
- Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.
- Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices.
- Track and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody.
- Support SaaS vendor administration, renewals, license tracking, purchase requests, and access-related coordination.
- Partner with Finance, Legal, Security, and internal stakeholders to ensure purchases and vendor requests are reviewed, approved, documented, and completed accurately.
- Write, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks.
Skills
- HP IQ is HP's new AI innovation lab.
Compensation
- Employee assistance program
- 11 paid holidays
- Innovative Work
- Autonomy and Agility
- Meaningful Impact
- $150,000- $236,000
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- Additional flexible paid vacation and sick leave ( US benefits overview )
- At HP IQ, we offer a competitive and comprehensive benefits package, including:
- Flexible Work Environment
Company info
- HP IQ is HP's new AI innovation lab. Combining startup agility with HP's global scale, we're building intelligent technologies that redefine how the world works, creates, and collaborates.
- We're assembling a diverse, world-class team-engineers, designers, researchers, and product minds-focused on creating an intelligent ecosystem across HP's portfolio. Together, we're developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.
- We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful-always with a human-centric mindset.
- By embedding AI advancements into every HP product and service, we're expanding what's possible for individuals, organisations, and the future of work.
- Combining startup agility with HP's global scale, we're building intelligent technologies that redefine how the world works, creates, and collaborates.
- We're assembling a diverse, world-class team-engineers, designers, researchers, and product minds-focused on creating an intelligent ecosystem across HP's portfolio.
- Together, we're developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.
- Join us as we reinvent work, so people everywhere can do their best work.
- We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations.
Equal opportunity
- Employer (EEO) Statement
- HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
- Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
- If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
This listing is sourced directly from HP IQ's careers page and normalized into a canonical job model.