Empower Pharmacy
IT Field Services Technician
Houston, TX · Senior
Sponsorship not specifiedDetected 6 days ago
Process ImprovementHRISOnboardingCustomer SupportGMPFDA RegulatoryLeadershipCommunicationCollaborationProblem SolvingAdaptabilityCompTIA
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The IT Field Services Technician maintains reliable onsite technology that enables Empower's pharmacy and manufacturing teams to operate effectively in a hyper-growth, highly regulated 503A/503B environment.
- This individual contributor must be customer-focused and comfortable providing direct onsite and resolves complex endpoint and peripheral issues, deploys and configures equipment, and supports user access, connectivity, and day-to-day technology needs.
- The role owns assigned tickets from diagnosis through resolution.
Responsibilities
- Ticket Management: Prioritize service requests by operational impact, document troubleshooting and resolutions accurately, and maintain clear status updates through ticket closure.
- Equipment and Access Support
- Support Active Directory domain connectivity, endpoint enrollment, software installation, and device configuration in accordance with IT standards.
- Asset Inventory: Maintain the inventory tracking system for printers, network peripherals, and other IT related devices. Ensure all assets are recovered upon employee separation.
- Perform authorized password resets and account support activities in accordance with established identity and access management procedures.
- Specialized Equipment Support: Assist with the connectivity, configuration, and troubleshooting of IT-connected pharmacy, manufacturing, laboratory, and validation equipment in coordination with application owners, vendors, and operational teams.
- Employee Support and Operational Discipline
- Process Improvement: Review recurring support issues, prepare operational reports, and recommend practical process improvements that reduce repeat incidents and strengthen service consistency.
- Ability to prioritize service tickets by operational impact, document diagnostic findings accurately, and coordinate escalations with IT colleagues through resolution.
- Clear communication and practical training skills to guide employees through business applications, support onboarding, and confirm understanding of technical solutions.
Requirements
- While performing the responsibilities of the job, the employee is required to talk and hear.
- Employees are regularly required to move about the office and around the corporate campus.
- The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Demonstrated experience deploying, configuring, and maintaining computers, printers, and related equipment while supporting user access, connectivity, and operational continuity required.
- Proficiency in Microsoft operating systems, hardware diagnostics, and network troubleshooting to resolve complex endpoint, peripheral, software, and connectivity issues.
- 7 years of progressive, hands-on IT support experience, including independent onsite troubleshooting of complex endpoint and peripheral issues is required.
Nice to have
- A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience demonstrating relevant technical expertise preferred.
- Relevant technical certifications, such as CompTIA A+, that demonstrate foundational knowledge of hardware, software, networking, and technical troubleshooting is preferred.
Benefits
- We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications.
- https://careers.empowerpharmacy.com/benefits/
- Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide.
- We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc.
- Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care.
- It means becoming part of a mission-driven organization that's transforming healthcare at scale.
- Let's transform healthcare together.
Company info
- Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery.
Apply directly at Empower Pharmacy →Create a free account for alerts like thisView Empower Pharmacy immigration profile
This listing is sourced directly from Empower Pharmacy's careers page and normalized into a canonical job model.