Re:Build Manufacturing
Customer Service Representative
New Kensington, PA
Sponsorship not specifiedDetected 25 days ago
CRMSalesAccountingM&AOperations ManagementERPContract ManagementCustomer SupportCommunication
About the role
- Capabilities in a wide variety of industries and materials allow our unique value proposition to bring exciting and advanced programs back to American Manufacturing.
- Ours is a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential.
- We've assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets.
Requirements
- Maintain electronic and physical records as required.
Nice to have
- Highschool diploma or equivalent required
- A two-year college degree or completion of a specialized certification or licensing preferred
- A minimum of 2 years of ERP/MRP and/or customer service or inside sales work.
Company info
- The Customer Service Representative serves as the primary point of contact between customers and the company for order processing, delivery communication, and issue resolution. This role is responsible for ensuring customer orders are accurately entered, maintained, and communicated throughout the fulfillment process
- ERP (Infor Syteline) - while providing a high level of customer support.
- Essential Duties and Responsibilities (day-to-day)
- Receive and process customer purchase orders. Promptly respond to E-commerce emails
- Review orders for completeness, pricing, lead times, and contractual requirements.
- Enter and maintain customer orders within the ERP system, Syteline, in order to create Job Orders and manufacture to meet or exceed the customers' expectations.
- Verify part numbers, quantities, requested ship dates, and shipping instructions.
- Process order revisions, cancellations, and customer change requests.
- Ensure order acknowledgements are issued in accordance with company procedures.
- Serve as the primary contact for assigned customer accounts.
- Respond to customer inquiries regarding order status, pricing, product availability, and delivery schedules.
- Notify the customer of the order acknowledgement and projected delivery date.
- Provide timely updates regarding delays, shortages, and schedule changes.
- Maintain professional communication through phone, email, and other customer communication channels.
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This listing is sourced directly from Re:Build Manufacturing's careers page and normalized into a canonical job model.