Hubinternational

Hubinternational

Team Leader, Insurance Operations

Windsor, ON · Full-time

Sponsorship not specified$65k-$70kDetected 1 day ago
AccessibilityCRMAccount ManagementRecruitingHRPerformance ManagementLeadershipTime ManagementMentoring

About the role

  • The Team Leader will participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience.
  • We are currently seeking a Team Leader to join our team in full-time, permanent role.
  • Are you: Driven to succeed and excited about new challenges?

Responsibilities

  • Support staff by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential by completing regular performance reviews, coaching sessions, and creating individualized coaching plans when necessary.
  • Collaborate with Department Managers and HR on employee performance and behaviour issues including progressive discipline, up to and including terminations.
  • Handle and document the outcome of escalations and use the situations as developmental and coaching opportunities to avoid future occurrences.
  • Participate in extracurricular team building activities which may occur outside of office hours.
  • Perform other duties as assigned.
  • To listen. Our employees have great ideas. We implement them.
  • We implement them.

Requirements

  • 2-5 years of relevant experience
  • Required Travel: No Travel Required
  • Experience as a Broker.
  • Availability to work various shifts and days of the week as required in order to support the staff.
  • Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
  • Ability to work independently and in a team environment.
  • Ability to communicate clearly and concisely.
  • No Travel Required
  • With management, participate in cross divisional process alignment discussions and effectively communicate required information to staff.
  • Required Experience: 2-5 years of relevant experience
  • Appropriate insurance license in good standing.
  • Strong computer skills.
  • Post-secondary education preferred.
  • Management experience is an asset.

Nice to have

  • Senior broker or peer coach experience preferred.

Skills

  • These tools do not independently make hiring decisions or screen out candidates - all decisions are made through human review.

Compensation

  • The expected salary range for this position is $65,000 to $70,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope, and level.
  • HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Benefits

  • Management Bonus Eligibility
  • Group Health and Dental Benefits.
  • Paid vacation, sick and personal days.
  • Corporate discounts on gym memberships and other services/products.
  • Health and wellness initiatives.
  • An environment that fosters continuous learning and improvement.

Company info

  • HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.
  • Why we're different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world's best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We're about communities too. HUB/HCC is committed to a formal program - HUB Gives - that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.
  • The Team Leader, Insurance Operations is responsible for developing and supporting their employees, as well as coordinating the activities of their team to ensure that all goals are met within company standards. The Team Leader will participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience.
  • HUB Customer Central (HCC) is a leading insurance contact center in Canada.
  • Our technology-driven and digital expertise is unique, making us an industry trailblazer.
  • Why we're different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance.
  • This award recognizes the world's best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.
  • We're about communities too.
  • HUB/HCC is committed to a formal program - HUB Gives - that encourages employees to donate their time, creativity, and passion to community causes.
  • We believe in contributing to where we live, work and play.
  • The Team Leader, Insurance Operations is responsible for developing and supporting their employees, as well as coordinating the activities of their team to ensure that all goals are met within company standards.
  • Recognize and encourage areas of strength and initiate corrective steps to address areas of concern through coaching opportunities and documenting important details.

Equal opportunity

  • If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
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This listing is sourced directly from Hubinternational's careers page and normalized into a canonical job model.