Blackbird Labs

Field Operations Contractor

New York · Contract

Sponsorship not specified$25k-$35kDetected 78 days ago

Problem Solving

About the role

We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth.
The more you check in at your favorite spots, the more you unlock-from unique rewards to seamless direct messaging for reservations.

Help maintain momentum post-launch to ensure product adoption and partner satisfaction
You're tech-savvy and a quick study-comfortable picking up new systems to support partner setup, troubleshooting, and account management.
You're a strong communicator who can build quick rapport with operators and staff
We're hiring a Field Operations Contractor to support our NYC market rollout.

$25-$35/hour based on experience.
3-month contract-based, with potential for continued engagement depending on performance and market growth
Disclosure in accordance with New York City's Pay Transparency Law.
Blackbird also considers qualified applicants with criminal histories, in a manner consistent with applicable laws.
For US applicants, you may view the Know Your Rights notice here https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf.
Additionally, Blackbird participates in the E-Verify program https://static-assets.coinbase.com/e-verify.pdf.

Whether it's last-minute tables, welcome drinks, off-menu items, or exclusive perks, we're building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways.
You have flexible availability and can adapt to changing field needs (some early mornings/evenings)

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine.
Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers.
We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.
We hold one another accountable to living out our talent principles as we march together to achieving our mission.
Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.
At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant.

Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer.
Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.

This listing is sourced directly from Blackbird Labs's careers page and normalized into a canonical job model.