Ocean Gross
Customer Success Manager
US East Coast
Sponsorship not specifiedDetected 12 days ago
Account ManagementCustomer SuccessShopify
About the role
- This isn't a CSM role in the traditional SaaS sense.
- Brands don't pay Ocean anything, so our incentives are directly aligned: the more a given brand's customers sign up to Ocean, the more value a brand gets from Ocean, and the better Ocean does.
- You'll get new brands live on Ocean, show them exactly how effective it can be for their business, and then work hand-in-hand with them to get the most out of it, driving more consumer signups in the process.
Responsibilities
- Own brand implementation. Get new brand partners live on Ocean quickly and smoothly, from initial setup through launch.
- Drive adoption and expansion. Work with brands to maximize their use of Ocean's features, unlocking more value for them and more consumer signups for Ocean.
- Maximize consumer signups. Partner with brands on placement, messaging, and tactics that turn their shoppers into Ocean members.
- Be the relationship owner. Build trusted, long-term relationships with brand partners and act as their primary point of contact.
- Strong communicator who can build trust with brand partners and translate data into a compelling story.
- Own brand implementation.
- Get new brand partners live on Ocean quickly and smoothly, from initial setup through launch.
Requirements
- Experience in customer success, account management, or brand partnerships, ideally in D2C, ecommerce, or SaaS.
- Genuinely excited about the direct impact you can have from joining a rapidly-growing company at such an early stage.
Nice to have
- Experience working with Shopify or other ecommerce platforms.
- Background working directly with D2C or independent brands.
- Experience with lifecycle, growth, or marketing on the brand side.
- Located in NYC or Boston.
- Ocean is an equal opportunity employer.
- We welcome applicants from all backgrounds.
Company info
- This is a high-ownership, high-visibility role for a self-starter who's comfortable with ambiguity and rapid change, and who wants the direct, visible impact of joining a rapidly-growing company at an early stage.
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This listing is sourced directly from Ocean Gross's careers page and normalized into a canonical job model.