Spark Advisors
Customer Operations Associate
Denver, Colorado
Sponsorship not specified$65k-$75kDetected 7 days ago
SparkCRMCustomer SuccessCustomer SupportZendeskIntercomCommunicationProblem SolvingAdaptability
About the role
- The Customer Operations Associate will join a dynamic customer success team tasked with enabling medicare insurance agents and business leaders as they prepare to enroll beneficiaries on the best plan available to them.
- This will include carrier onboarding operations, navigating carrier specific processes and troubleshooting challenges via email and video call screensharing.
- This is a hybrid position based in Denver, CO.
Responsibilities
- Provide exceptional support and a top-tier customer experience to insurance agents via email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance to resolve issues
- Manage a queue of carrier contracting requests in progress, enabling engagement with the Spark platform for both new and existing agents onboarding onto the platform
- Act as a first point of escalation from tier-1 support teams when inquiries are related to operational issues
- Insurance agents using the Spark platform consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
- Support Spark's growth by positively impacting customer satisfaction and retention
- Maintain extreme attention to detail while managing multiple tasks
- Deliver exceptional customer service with patience and professionalism
- Familiarity with support ticketing software and communication tools, e.g. Intercom, Zendesk, Dialpad, Slack, Zoom
Requirements
- Required Skills, Knowledge and Expertise
- Experience working within Medicare, the insurance industry or insurance carrier contracting is a plus but not required
Skills
- Excellent verbal and written communication skills
Compensation
- Equity compensation
- $65,000 - $75,000 USD
- In addition to your base salary, we also offer:
Benefits
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- Monthly Remote Work Stipend (help cover costs of home-office needs)
Company info
- Align with Spark company values and brand guidance to respond promptly and professionally to customer inquiries across a range of operational topics
Apply directly at Spark Advisors →Create a free account for alerts like thisView Spark Advisors immigration profile
This listing is sourced directly from Spark Advisors's careers page and normalized into a canonical job model.