Simpro
Brand Advocacy Specialist
Miami Office
Sponsorship not specifiedDetected 31 days ago
Project ManagementAccount ManagementCommunication
About the role
- - Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
- - Help design programs that turn strong customer satisfaction into emotional brand loyalty
Responsibilities
- Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
- Help design programs that turn strong customer satisfaction into emotional brand loyalty
- Create, monitor and participate in brand- and industry-led virtual communities
- Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
- Support the development of testimonials, referrals, advisory groups, case studies, and community initiatives
- Own the customer experience
- Interest in building advocacy or community programs that drive brand affinity
- Ability to collaborate cross-functionally and manage multiple stakeholders
Requirements
- 3-6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles
- Bachelor's degree in Marketing, Communications, Business, or related field required
- Familiarity with review platforms and reputation management strategies
- Experience supporting events, webinars, or customer-facing programs
Compensation
- Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
- Assist in managing and evolving our annual customer awards program
Benefits
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
Company info
- Contribute to building structured pathways for customers to evolve into vocal brand champions
- Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
- Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences
- Strong relationship-building skills and comfort working with customers
This listing is sourced directly from Simpro's careers page and normalized into a canonical job model.