Coffeeandbagelbrands

Coffeeandbagelbrands

Sr. Director, Business Applications

US - Brooklyn Center, MN · Director

Sponsorship not specified$133k-$222kDetected 5 days ago
Cloud PlatformsDevOpsMachine LearningSparkLLMsA/B TestingIncident ResponseAgileForecastingSupply ChainVendor ManagementERPHRLeadershipCollaborationMentoringAdaptability

About the role

  • This role ensures applications are reliable, scalable, and aligned to business priorities across corporate, field, and franchise operations.

Responsibilities

  • Develop and execute a multi-year applications roadmap aligned to enterprise priorities, balancing new capabilities with system stability and performance.
  • Point-of-sale and coffeehouse technology (POS, inventory, drive-thru systems, labor management and scheduling)
  • Identify and drive opportunities for system optimization, automation, and improved user experience.
  • Drive application portfolio rationalization-consolidating, retiring, or replacing redundant systems to reduce complexity, technical debt, and cost.
  • Lead the evolution of the applications team's operating model to emphasize proactive improvement, automation, and business enablement, supported by clear performance metrics and accountability.
  • Partner with IT leadership to align applications with broader technology strategy and architecture.
  • Identify, prioritize, and support implementation of practical AI use cases that enhance business processes, decision-making, and user experience (e.g., forecasting, personalization, workflow automation).
  • Collaborate with IT, data, and business teams to integrate AI capabilities into existing applications and workflows where they drive measurable value.
  • Promote understanding of AI capabilities across business partners, translating opportunities into clear, actionable use cases.
  • Lead application delivery and support, ensuring reliable, high-quality service for business users and operations.

Requirements

  • These physical requirements must be accomplished with or without reasonable accommodation.
  • Required:
  • 8+ years' progressive technology leadership experience, including at least 5 years managing teams that span both digital and enterprise application domains.
  • Demonstrated track record of leading organizational or team transformation - elevating capability, shifting culture, and driving measurable performance improvement.
  • Hands-on experience with AI/ML implementation or enterprise AI strategy
  • ability to translate AI concepts into business value.
  • Deep experience with enterprise application portfolios including at least two of the following: point-of-sale or coffeehouse technology platforms, digital ordering/loyalty platforms, ERP systems, financial management platforms, supply chain technology, HR/people systems.
  • Proven ability to partner effectively with senior business leaders and operate as a credible technology advisor at the executive level.
  • Solid grounding in IT governance, change management, vendor management, and budget ownership.
  • Experience with security and compliance best practices in the context of enterprise and digital applications.
  • Preferred:

Nice to have

  • Experience in consumer-facing industries (restaurant, retail, hospitality, CPG), ideally multi-unit or franchise, with exposure to point-of-sale, online ordering, loyalty, e-commerce, or mobile platforms.
  • Familiarity with Agile delivery frameworks (SAFe, Scrum, Kanban) and DevOps/CI-CD practices.
  • BSc/BA in Computer Science, Information Systems, Engineering, or a related field
  • MSc/MBA preferred.

Compensation

  • $133,237.00 - $222,061.00 per year
  • Starting pay is subject to Local and State Minimum Wage regulations.
  • Ranges reflect what employer reasonably and in good faith expects to pay for such position.
  • Own the applications portfolio budget: develop annual operating and capital budgets, manage vendor spend, and report on value delivered relative to investment.

Company info

  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
  • At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!
  • Apply today and be part of the 'Bou Crew!

Equal opportunity

  • Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Coffeeandbagelbrands's careers page and normalized into a canonical job model.