Blackbaud

Blackbaud

Financial Edge Customer Support, Senior Specialist

Remote, United States of America · Senior

Sponsorship not specified$61k-$78kDetected 42 days ago
SwiftCRMCustomer SupportLeadershipCollaborationMentoringAdaptability

About the role

  • You'll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance.
  • Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.
  • You'll take direction from your manager and help achieve quantifiable targets.

Responsibilities

  • Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts.
  • Assisting Team Leads and Managers with projects and initiatives as needed.
  • These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.
  • Experience in a Customer Support Senior level role.
  • Creative strategist who integrates unrelated information to develop innovative approaches.

Requirements

  • What you'll bring: 2-4 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.
  • 2-4 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.

Skills

  • BLKB) is the world's leading cloud software company powering social good.

Compensation

  • The starting base pay is $61,000.00 to $77,800.00.

Benefits

  • Ability to work assigned schedules, including after-hours, weekend, or holiday coverage as required by business needs.
  • Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
  • Benefits Include:

Equal opportunity

  • Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
  • equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
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This listing is sourced directly from Blackbaud's careers page and normalized into a canonical job model.