Hi Marley

Principal Industry Strategist (Property Claims)

Hybrid - Boston, MA · Principal · Contract

Sponsorship not specifiedDetected 26 days ago

LeadershipCommunicationProperty & Casualty

About the role

Insurance touches people during some of the most challenging moments in their lives.
If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
You'll bring deep expertise in Claims operations, strategy, and the full spectrum of the property claims journey, with a sharp understanding of where the experience breaks down and what exceptional looks like.

Lead structured discovery with Property Claims leaders across the industry-establishing the source of truth for which process, communication, and technology challenges drive the most inefficiency and the highest customer impact.
Leverage your deep expertise in the end-to-end property claims journey-spanning FNOL, emergency services and mitigation partners, independent adjusters, contents and packout coordination, repair coordination, temporary housing, payment, and beyond-to identify where improved communication, process automation, and technology integration can reimagine the experience for policyholders and carriers.
Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization.
Serve as Hi Marley's primary external industry authority for Property Claims, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences.
We build AI-powered software that keeps everyone in the claims conversation informed and connected.
This role owns the identification, framing, and prioritization of high-value industry problem spaces that guide Hi Marley's long-term product investment strategy, roadmap direction, and market positioning.

8-10+ years of experience in P&C insurance strategy, operations, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions.
The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley's roadmap, accelerate strategic account impact, and elevate our industry relevance.

What We're Looking For:
Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve.
As we continue to grow, we're looking for a Principal Industry Strategist (Property Claims) t o lead Hi Marley in reimagining how P&C insurers deliver world-class Property Claims experiences-connecting communication, process, technology, and ecosystem partners to transform outcomes for policyholders and carriers alike.
This role serves as both an internal and external industry authority-leading discovery with our customers, identifying high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&C innovation.
Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.

This listing is sourced directly from Hi Marley's careers page and normalized into a canonical job model.