Duco Advisors, Inc.

Duco Advisors, Inc.

Senior Client Success Manager

9 East 40th Street, Floor 6 New York, NY 10016 · Senior

Sponsorship not specifiedDetected 29 days ago
Account ManagementResearchLeadershipCommunication

About the role

  • You will be joining the Client Success Team, focused on some of Duco's most important Tier 2 and growth Accounts on both the buy and sell sides.
  • Resulting in product adoption, increased usage, retention and accelerated growth.
  • Understanding the Client's business objectives and articulating value realisation back to the Client.

Responsibilities

  • Identify opportunities for expansion, services and training. Partnering with account management to build a business case.
  • Lead governance meetings with the relevant and senior stakeholders.
  • Firm understanding of how Duco can help solve our Client's pain points and drive value.
  • Perform demos and training on Duco's modules/offerings and connect the dots on how different parts of Duco can help address Client needs.
  • Partner with Professional Services to deliver implementation and growth projects
  • Reporting to the Regional Head of Client Experience, your ultimate goal is to drive further adoption of the Duco platform, both through existing and new use cases.
  • Build and maintain trusted advisor relationships with relevant and senior stakeholders:
  • Develop robust knowledge and understanding of Duco's Solution Offering:
  • Collaborate cross-departmentally to drive Duco to help our clients achieve their desired results and deliver value:

Requirements

  • 5 to 7 years' experience in financial services, preferably in financial services software, client success or middle office operations and transformation roles within financial institutions
  • A track record of success in tier 2 and key sell and buy side institutions
  • Ability to travel 25% of the time

Skills

  • Strong presentation and communication skills so that you can explain concepts and user stories with confidence

Compensation

  • An annual base salary between $90,000 and $100,000 based on experience and qualifications
  • Opportunity to work abroad for up to 6 weeks per year

Benefits

  • Success Share or Commission bonus payments
  • Healthcare insurance or Flexible Spending Accounts (FSA)
  • 401(k) Retirement Plan
  • Unlimited annual holiday, because we trust our people to manage their own time off
  • Enhanced family leave
  • Commuter benefit
  • Flexible working policy (3 days per week in office)
  • Personal learning and development opportunities
  • Referral bonus if we hire someone great who you've recommended to us
  • Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco.

Company info

  • Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.
  • We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.
  • We're headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We're proud to call some of the largest global financial institutions our clients, including over 15 of the world's largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.
  • The Role
  • Primary Responsibilities
  • Lead Retention and Adoption in your Accounts, enable them on the
  • Duco is on a mission to reduce the time spent on data-related work by 90%.
  • Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.
  • We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails).
  • This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.
  • We're headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp.
  • We're proud to call some of the largest global financial institutions our clients, including over 15 of the world's largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

Equal opportunity

  • If you require accommodation during the recruitment process, please let us know at talent@du.co.
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