Variance

Technical Account Manager

San Francisco

Sponsorship not specifiedDetected 352 days ago

SQLMachine LearningAgentic AICustomer SuccessCommunicationCollaborationProblem Solving

About the role

We work with Fortune 500 companies, global marketplaces, and regulated financial institutions operating in complex, high-consequence environments.
In those settings, long-term success depends not only on product performance, but on strong technical partnership, disciplined execution, and sustained customer trust.
Our office is located in San Francisco, CA.

Develop a deep understanding of each customer's technical environment, workflows, and operational requirements
Guide customers on advanced product usage, configuration, and best practices to support long-term adoption and value realization
Partner closely with Product and Engineering to investigate escalations, communicate impact clearly, and drive timely resolution
Build and maintain scalable technical resources, including documentation, playbooks, implementation guidance, and troubleshooting materials
Support strategic customer engagements, including business reviews, adoption planning, and technical expansion discussions

4+ years of experience in a Technical Account Manager, Solutions Engineer, Technical Customer Success, or similar customer-facing technical role
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Demonstrated ability to understand complex system architectures and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
Strong troubleshooting and problem-solving skills, with a track record of managing sophisticated customer-facing technical issues through resolution
Comfort operating in a fast-paced, ambiguous environment with a high degree of ownership and cross-functional collaboration
Experience working with AI/ML products, workflow platforms, or decisioning systems
Strong SQL proficiency and comfort using data to investigate issues and guide customer recommendations
Experience partnering closely with Product and Engineering on escalations, bug management, and roadmap feedback
Experience creating repeatable technical enablement materials and customer success playbooks

Platinum-level medical, dental, and vision insurance
Unlimited PTO, sick leave, and parental leave
Up to $100 per month in reimbursement for personal health and wellness expenses
Monitor technical account health through usage patterns, deployment signals, and customer feedback, proactively identifying risks and opportunities

Serve as the primary post-deployment technical point of contact for enterprise customers

This listing is sourced directly from Variance's careers page and normalized into a canonical job model.