Runwise
VP, Field Operations & Service Delivery
New York, New York · Vp
Sponsorship not specified$200k-$250kDetected 71 days ago
LogisticsProcess ImprovementProcurementCustomer SupportLeadershipCollaborationOrganizational Skills
About the role
- Your primary focus will be transforming our field organization into a nationally scalable service operation capable of supporting rapid expansion into new markets while maintaining consistent installation quality and service reliability.
- You will work cross-functionally with Customer Service, Logistics, Product, Engineering, and Operations to ensure field execution aligns with company growth and customer needs.
Responsibilities
- Lead and develop installation, service, and commissioning teams across all markets
- Establish operational structures to support national scaling
- Create clear accountability and performance metrics across the field organization
- Develop frameworks for launching new markets efficiently
- Build repeatable operational playbooks for new market deployment
- Optimize technician routing, scheduling coordination, and resource allocation
- Develop field training programs and technical certifications
- Implement quality assurance programs across the field organization
- Partner with Product and Engineering to incorporate field feedback into product improvements
Requirements
- 10+ years of experience leading field operations, service, or installation organizations
- Experience scaling multi-market or national field teams
- This is a senior leadership role responsible for building the operational systems, training programs, and regional structures required to support rapid company growth.
Compensation
- $200,000-$250,000 annually (Based on experience)
Benefits
- Design regional field coverage models and staffing strategies
- Work closely with Customer Service and Scheduling to ensure service coverage
Company info
- Runwise ( www.runwise.com ) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc…) in 8000+ buildings throughout the US.
- Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output.
- As of today, Runwise's technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year.
- Runwise is headquartered in New York City with established markets in Chicago, Boston, and Washington D.C.
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