Observe.AI
Strategic Account Director
United States · Director
Sponsorship not specified$150k-$160kDetected 6 hours ago
Machine LearningNLPAgentic AICustomer SuccessCustomer SupportLeadershipMentoring
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes.
- This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
- In recent years, the integration of AI into contact centers has revolutionized the way organizations handle customer service.
Responsibilities
- Own a named account list of 50 Fortune 250 prospects and drive each relationship from first conversation to signed contract.
- Partner with Account Associates, Solutions Engineering, and Customer Success to design and execute complex evaluations, tailored demos, and proofs of value that move deals forward.
- Stay close to the industry landscape across buyers, competitors, and partners, and bring structured intelligence back to product, marketing, and leadership to sharpen our roadmap and go-to-market strategy.
- Play an active role in building the team - supporting the recruitment and onboarding of teammates as we scale.
- We seek to hire, develop, and retain talented people from all backgrounds.
Requirements
- Work cross-functionally across Solutions, Marketing, Business Operations, Finance, Product, and Engineering - you know how to get things done across a matrixed organization.
Compensation
- The base salary for this role is $150,000 to $160,000, with a matching variable that brings total OTE to $300,000 to $320,000 per year. Compensation may vary based on a candidate's qualifications, skills, and experience.
- Base pay is one part of the total package. This role is also eligible for equity (stock options) and additional performance-based incentives. The range above is a target - actual compensation reflects the Company's practices and the individual hired.
- The base salary for this role is $150,000 to $160,000, with a matching variable that brings total OTE to $300,000 to $320,000 per year.
Benefits
- This role is also eligible for equity (stock options) and additional performance-based incentives.
Company info
- Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
- Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
- Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
- Why Join Us
- Forecast pipeline and targets weekly with accuracy and discipline - no surprises.
- A history of closing. You've consistently hit ARR targets above $1M per year over the last 3 years in complex, multi-stakeholder enterprise deals.
- Deep experience designing and executing deal strategies in the contact center space - you understand the buyers, the competitive dynamics, and what it takes to win.
- Experience supporting the growth of large, fast-moving B2C organizations across Banking, Insurance, Healthcare, Travel and Hospitality, and Telecom. You know how these companies buy and what they care about.
- Comfortable leading high-visibility customer engagements - Customer Advisory Boards, industry conferences, product launches, and executive briefings.
Equal opportunity
- Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
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This listing is sourced directly from Observe.AI's careers page and normalized into a canonical job model.