RedLion Mobility

Retail Sales Trainer - Telecommunications and Internet

The Bronx, New York, United States · Full-time

Sponsorship not specifiedDetected 104 days ago

Customer SupportLeadershipCommunicationCollaborationAdaptability

About the role

Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.
Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.

Program Development & Evaluation Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
Design structured onboarding programs for new hires in sales, support, and field service roles.

This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.
High school diploma or bachelor's degree.
Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.

Certification in Training & Development (ATD, CPTD, or equivalent).
Results Orientation - Measures training success by employee performance and customer outcomes.

Exceptional facilitation and presentation skills (both in-person and virtual).
Strong instructional design and curriculum development skills.
Excellent verbal and written communication.
Proficiency with Learning Management Systems (LMS) and e-learning tools.
Data-driven approach to evaluating training impact.
Preferred Qualifications Certification in Training & Development (ATD, CPTD, or equivalent).
Experience designing training for telecom sales teams.
Knowledge of adult learning principles, blended learning, and microlearning methods.
Core Competencies Technical Aptitude - Understands telecom products, systems, and network operations.
Effective Communication - Simplifies complex information for diverse audiences.
Collaboration - Works cross-functionally with HR, Operations and Sales teams.
Adaptability - Adjusts content quickly to match new technologies or business goals.

$60,000 Job Type: Full Time Key Responsibilities Training Design & Delivery Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.

Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
Stay current with telecom trends, customer experience best practices, and learning technologies.
Education: High school diploma or bachelor's degree.

This listing is sourced directly from RedLion Mobility's careers page and normalized into a canonical job model.