Convoso

Convoso

[Remote] Director of DevOps

Woodland Hills, CA · Director

Sponsorship not specified$220k-$260kDetected 22 days ago
GitAWSGCPCloud PlatformsDockerKubernetesAnsibleCI/CDJenkinsLinuxDevOpsSite Reliability EngineeringIncident ResponseComplianceLead GenerationExcelRecruitingCommunicationMentoring

About the role

  • With built-in Al and automations, our product is a premium offering in a competitive space.
  • Convoso is looking for people who are excited about technology and innovation.

Responsibilities

  • Own service reliability across Convoso's platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs
  • Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC
  • Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously Leverage chaos engineering principles and "game days" to proactively test the resilience of Convoso's platform
  • Establish and maintain a CI/CD center of excellence
  • Drive automation for CI/CD processes across different tech stacks and cloud providers.
  • Recruit and lead DevOps teams across multiple product lines that excel at applying industry best practices
  • Develop and support automated, scalable solutions to deploy and manage our global infrastructure.
  • Maintain and improve the use of automation tools for infrastructure provisioning, configuration, and deployment.
  • Lead troubleshooting of system and performance problems in Prod/QA/Dev environments.
  • Lead infrastructure focused on optimization and performance.

Requirements

  • 5+ years experience as a Site Reliability Engineer leader leading multiple teams with a passion for automation and continuous improvement
  • 5+ years experience in operational management of SaaS production applications
  • 5+ years working with Agile/DevOps development teams
  • 5 years minimum related experience in infrastructure management in a Linux environment
  • Track record as a player-coach who is comfortable both managing and doing
  • Experience deploying and operating containerized web applications
  • Experience with cloud automation/provisioning and configuration management tools using Ansible, Chef, Puppet, Docker or Salt
  • Experience with Containerization Tools such as Docker and Kubernetes
  • Experience in planning, creating, implementing and maintaining a scalable software development infrastructure

Compensation

  • The Base Pay for this position is: $220,000 to $260,000.
  • The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies.
  • However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business.
  • Your California Privacy Rights:
  • As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application.

Benefits

  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Monthly Gym membership reimbursement
  • Provide mentorship and expertise on system options, risk and impact management, as well as cost vs. benefit analysis.

Company info

  • While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
  • Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
  • Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
  • Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
  • The Job:
  • While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity.
  • Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
  • Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity.
  • We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
  • We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
  • Convoso is a leading AI-powered contact center platform purpose-built for revenue teams.
  • Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
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This listing is sourced directly from Convoso's careers page and normalized into a canonical job model.