Cambridge Mobile Telematics
Senior Technical Support Engineer
Cambridge, MA · Senior
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$16,351 more — $105,851 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $105,851 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · Boston-Cambridge-Newton, MA-NH. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide.
- No matter your role, your work will matter at CMT.
- Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.
Responsibilities
- Analyze user requirements to design, create, edit and maintain customer support Knowledge Bases and FAQ's
- Utilize systems analysis techniques to debug complex customer issues, analyze and document such issues and create reproducible test cases
- Provide escalated technical and triage support on complex troubleshooting issues and utilize creativity and sophisticated technical knowledge to resolve
- Provide advanced technical support on iOS and Android mobile technologies, SDK integration and overall deployment of CMT's platform and mobile applications including backend and front-end frameworks
- Present to groups of customer stakeholders on support issue reporting and Root Cause Analysis (RCA)
- Suggest process optimization to improve customer support
- Manage all customer support tools (e.g., Zendesk) and support processes
- CMT is looking for a collaborative, customer-committed, and creative Senior Technical Support Engineer to help us change the world.
- We build AI to solve some of the most difficult challenges in mobility - understanding and reducing risk, detecting crashes, and getting people life-saving help.
- Move fast, own outcomes, do work that matters
Requirements
- Bachelor's degree or equivalent years of experience and/or certification in a related field
- Must be experienced in resolving complex technical issues effectively in a timely fashion
- Ability to communicate/translate technical concepts effectively
- Proven analytical/problem solving ability
- Experience with Jira/Confluence
- Experience with SQL, or NoSQL
- Experience supporting SaaS or mobile technical products (iOS/Android)
- 4+ years of relevant working experience in troubleshooting issues directly with external clients/customers
- Experience with external support ticket system (clients/customers) and adhering to SLAs
- Superior customer service orientation
- Excellent presentation and communication skills, both in person and over the phone
- Experience leveraging automation and AI to improve support efficiency and streamline workflows
Nice to have
- CS degree preferred
Compensation
- Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match
- The base salary range for this position is: $89,500 to $111,800. This range is specifically for Cambridge, MA
- To date, CMT's technology has helped prevent over 126,000 crashes worldwide.
- Base Salary Range
- The base salary range for this position is: $89,500 to $111,800.
Benefits
- Fair and competitive salary based on skills and experience, and annual performance bonus
- Equity may be awarded in the form of Restricted Stock Units (RSUs)
- Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
- Unlimited Paid Time Off including vacation, sick days & public holidays
- Flexible scheduling and work from home policy depending on role and responsibilities
Company info
- Cambridge Mobile Telematics (CMT) is the world's largest telematics and AI company for safer mobility.
- Its mission is to make the world's roads and drivers safer.
- The company's AI-driven platform, DriveWell Fusion®, proactively identifies and reduces driving risk, leading to fewer crashes and injuries.
- To date, CMT's technology has helped prevent over 126,000 crashes worldwide.
- Headquartered in Cambridge, MA, CMT operates globally with offices in Budapest, Hungary; Chennai, India; Seattle, Washington; Tokyo, Japan; and Zagreb, Croatia.
- Learn more at www.cmt.ai.
- Work directly with customers via ZenDesk, phone, Zoom and occasionally in person
- Train and onboard customers on our program management systems and on Zendesk
- Be part of the team inventing the future of mobility and road safety
Equal opportunity
- Commitment to Diversity and Inclusion:
This listing is sourced directly from Cambridge Mobile Telematics's careers page and normalized into a canonical job model.