Interface AI

Interface AI

Senior Account Manager

San Francisco · Senior

Sponsorship not specifiedDetected 9 days ago
LLMsAgentic AIAccount ManagementProcurementCustomer SuccessCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

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Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • We're moving our installed base onto our newest platform.
  • This role sits between Customer Success and Sales.
  • You'll then grow those accounts as they see value.

Responsibilities

  • Build and quantify the ROI case from existing deployments (call deflection, hours saved, member satisfaction, cost per interaction) to support renewal and expansion.
  • 🤖 Claude Enterprise + frontier AI tools for every employee, build with the best
  • The team is small enough that your judgment shapes everything, and the market is large enough that what you build will matter for a long time.

Requirements

  • 5+ years in account management, customer success or full-cycle sales in B2B SaaS.
  • A track record of retaining and growing a book of business, with renewal and expansion results you can speak to.
  • Excellent communication and executive presence, with the ability to influence decision-makers at all levels.
  • Experience with MEDDIC/MEDDPICC or a similar qualification methodology.
  • Comfortable talking money with customers: pricing, packaging, renewals and multi-year negotiation. You've done it and enjoy it.
  • Background as a commercially minded CSM, or an AE who prefers building long-term customer relationships to hunting new logos.
  • Proven ability to manage a portfolio of accounts and multiple opportunities at once.
  • Fluent with generative AI tools in your daily workflow.

Nice to have

  • Plus: experience with consensus-driven buying (committees, boards, procurement), AI or CX platforms, or credit union and community bank accounts.

Benefits

  • 🩺 100% paid health, dental & vision care
  • 💰 401(k) & financial wellness perks
  • 🚇 Commuter benefit
  • 💪 Monthly wellness stipend
  • 🌴 Discretionary PTO + paid parental leave
  • 🧘 Mental health, wellness & family benefits
  • Founding-team-tier equity, top-of-market base, comprehensive benefits, and a modern San Francisco office worth showing up to.
  • Partner with the CSM on account health.

Company info

  • HOW THE ROLE EVOLVES - First ~6 months: migration, renewals, re-contracting, and the expansion that comes with them. - After that: a growing share of expansion and upsell as customers go live on the new platform.
  • QUALIFICATIONS - 5+ years in account management, customer success or full-cycle sales in B2B SaaS. - Comfortable talking money with customers: pricing, packaging, renewals and multi-year negotiation.
  • Customers are live, revenue is real, and the mission is one you can explain to your family without a slide deck.
  • renewing, re-contracting and re-pricing customers onto the new platform.
  • Lead the commercial side of customer transitions to the new platform: renewal timing, re-contracting, and moving customers onto new pricing models.
  • Guide customers through vendor due diligence and third-party risk reviews with Security and Compliance.
  • Turn satisfied customers into references, case studies and conference co-presenters, and share customer feedback with Product.
  • After that: a growing share of expansion and upsell as customers go live on the new platform.
  • You'll own the commercial side of that transition: renewing, re-contracting and re-pricing customers onto the new platform.
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This listing is sourced directly from Interface AI's careers page and normalized into a canonical job model.