Smarkets
Customer Service Executive US
US · Senior
Sponsorship not specifiedDetected 134 days ago
PythonReactPostgreSQLKubernetesLinuxKafkaComputer VisionCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime Management
About the role
- (Please note: This role requires you to be based in Chicago, Illinois) WHO ARE WE?
- SMARKETS: PREDICTING THE FUTURE OF BETTING Smarkets runs one of the world's most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally.
- We're a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds.
Responsibilities
- Provide outstanding customer support via email, live chat and social media
- Manage high-complexity cases including KYC, payments, settlements, technical troubleshooting and safer gambling concerns
- Support the US marketing team in collecting customer feedback
- Minimum 12+ months in Customer Operations/Support, ideally within the sportsbetting or adjacent industries.
- Ability to handle high-pressure situations and manage multiple queries simultaneously.
- As a Senior Customer Operations Executive US, you will support the development of our product and customer base in the US.
- This is a hands-on early-stage role where you will deliver outstanding customer service across live chat and email, while also being increasingly involved in escalations, regulatory adherence, and cross-team collaboration to ensure a seamless customer experience.
- We take ownership, act with integrity, and consistently deliver to a high standard.
Requirements
- Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels.
- Proven experience handling escalations and complex queries.
- Excellent knowledge of sports betting and keen interest in sports.
- We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth.
Nice to have
- Familiarity with state-level sports betting regulatory requirements
- Skilled in identifying process gaps and contributing to operational improvements
- Interest in technology and coding
- Push to Win: We set ambitious goals and relentlessly pursue them, always striving for excellence.
- Make Others Better: We lift each other up, share knowledge, and celebrate team success over individual achievement.
- Give a Shit: We care deeply about our work, our users, and the impact we make.
- Bring the Energy: We bring positivity, curiosity, and enthusiasm to everything we do, inspiring those around us.
- Culture Fit: These values define how we succeed as a team.
Compensation
- We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment.
Benefits
- We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment.
- We have designed our benefits offering around Health, Wealth, Lifestyle and Development.
Company info
- Our Customer Operations team sits at the centre of the Smarkets ecosystem.
- As a Senior Customer Operations Executive US, you will act as both a frontline expert for our new US business and an operational anchor, supporting customers, guiding colleagues, and ensuring that our platform remains accessible, compliant and best in class.
- In addition to handling complex customer queries, taking a proactive role in improving processes, identifying customer contact trends you will work closely with the marketing and product teams to ensure we have excellent feedback from customers to help develop our US business.
- (Please note: This role requires you to be based in Chicago, Illinois)
- Smarkets runs one of the world's most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally.
- These values define how we succeed as a team.
- We are a diverse team with a strong work ethic and plenty of hunger to win.
- We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.
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This listing is sourced directly from Smarkets's careers page and normalized into a canonical job model.