Assembled

Sales Engineer

New York City, NY · Staff+

Work authorization requiredDetected 46 days ago

AWSAgentic AICanvaSalesCustomer SupportCommunicationCollaboration

About the role

This is an early-stage team role offering significant autonomy and outsized impact.
The best sales engineers have a solution mindset.
They figure out how to solve problems and debottleneck.

Responsibilities

Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform.
Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges.
Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness.
Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership.
Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization.
We're seeking a Sales Engineer to help us capture the massive opportunity emerging in support operations.
We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.

Requirements

3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS.
comfort with APIs, cloud services (especially AWS), integrations, and web technologies.
Demonstrated ability to thrive independently in fast-paced, ambiguous environments.
Proven track record of closing complex technical deals and consistently achieving sales targets.
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Compensation

This role comes with competitive compensation (base + commission), equity in a high-growth company, and the opportunity to significantly influence a rapidly expanding market.

Benefits

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
This role comes with competitive compensation (base + commission), equity in a high-growth company, and the opportunity to significantly influence a rapidly expanding market.

Company info

Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Visa & Work Authorization

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.